Regardless of the fact that the web hosting service supplied by the different companies is relatively the same, each provider has a customized platform with its own modifications and ways to perform specific procedures. In this situation, a large knowledge base would be quite helpful both for people with no past experience and for technically savvy individuals who will at some point find out how certain operations are accomplished, but will lose some time meanwhile. The objective of such a knowledge base is to help make the hosting service fast and simple to use, saving users time and effort. The result is more pleased customers, since they can easily find the information they want, and much less work for the help desk support team members, because typically most of the queries and difficulties that customers have got are already enumerated in the knowledge base. Provided that the articles themselves are competently written and cover more topics, you’ll be able to get to know more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Cloud Website Hosting
If you buy a cloud website hosting account through us, you will acquire access to our in-depth online help documentation where you will find info on practically everything related to our web hosting plans. The topics range from how to set up an e-mail account on your smart phone, to how to do different things using an .htaccess config file. The articles are written in an easy-to-understand manner and include comprehensive manuals on how to perform a specific task in your Hepsia hosting Control Panel. You can also find info that’s not connected directly with Hepsia, for instance one that concerns web apps on your desktop computer. The whole collection of articles will be located in the Help section of the Control Panel, but the ones that are dedicated to a specific Control Panel section can be accessed on the spot. Considering the fact that we have included as many topics as possible, you’ll be able to become aware of more or less everything about your hosting account.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated plans include elaborate online documentation where you will see info on all the features that our in-house developed Hepsia hosting Control Panel comes with, plus solutions to various questions and complications that you may encounter. All installation guides offer step-by-step descriptions, which is the reason why you will not have to worry about omitting something in case you’re intending to export a database, for example. The troubleshooting articles include a number of different tenable causes of given problems and the solution for each one of them, so in case you are not able to send email messages although you have the correct SMTP server settings, for instance, you can quickly see what the reason for this might be and repair the problem with several clicks of the mouse in your mail client. As Hepsia has quite a lot of features, you’ll be able to find relevant articles in each of its sections. In case you’d rather check out all help articles, click on the Help link, which is located in the top right-hand corner of the page.