24/7 Customer Support
Find out about what ‘customer support’ signifies in the web hosting community and about the several support types.
The client support that you will get from your cloud website hosting supplier is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical problem with a current account. Prompt and clear info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from a real web hosting supplier and not from some reseller. If you acquire a hosting account through a company that does not own its servers and it cannot access them immediately, it is quite possible that you'll wait for a day or two so as to get a response to any query, which means that your web sites may stay offline for quite some time. In contrast, a provider that provides different options for communication and has a tech support staff available at any time will assist you to right away and help you decrease or completely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Website Hosting
We offer 24/7 customer, billing and technical support for all our cloud website hosting plans
. Even if you aren't our customer yet and you have questions, we will help you right away and give you the needed information, so as to give you the choice to make an informed decision when you buy your new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with various options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have a couple of phone numbers around the world, so that you will be able to call the one which is closer to you. The max response time for your emails and your tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive assistance for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you select, you can take advantage of our 24/7 technical support services even on public holidays. Your websites will be available at all times and so will we. With a number of connection options, you're able to select the best way to contact us and find out about our solutions in case you don't have an account yet, or ask for assistance if you are already among our customers. You are able to call us, start a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature a one-hour answer time warranty, although it rarely takes more than 20 mins to get assistance irrespective of the nature of the trouble. With our customer and tech support services, we will be available for you every time you need us, not several days after that.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we supply come with 24/7 support through various means of communication and with a one-hour max answer time guarantee. When you want to find out more about the plans or you have any kind of general or billing questions, you will be able to call one of the local numbers that we have around the world or you could use our live chat service and talk to a live agent. For strictly technical problems that need some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email message, because all of these channels are more appropriate to monitor a given matter. The answer time for them rarely surpasses half an hour, therefore you can forget all about waiting for a full day in order to get help. Our support service is available for all the server-related matters, and the pre-installed software. When you want help with third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all packages.