Installation and Troubleshooting
Discover more about the services offered by the Installation & Troubleshooting feature, offered with our VPS and Dedicated Servers.
Aside from having more system resources, a reason why you may get your own server and use it instead of a shared website hosting plan is that you are able to install and run a large selection of software. With a shared account, you'll be able to use applications, which do not require root access and are not installed server-side, so when you need specific software for your Internet sites, you can't install it on a shared hosting server. This isn't the case with a server of your own in which you are able to install whatever you would like. The downside is that you may not have much experience and managing your own hosting server is more complicated that managing a shared web hosting account in which the provider manages most things. That's why we offer one more service for our hosting server plans called Installation & Troubleshooting and you may take advantage of it any time you face any difficulties with the administration of your hosting server.
Installation and Troubleshooting in Dedicated Servers
You can add the upgrade to any one of the dedicated web hosting plans
which we offer at any time that you need it. In the event that you need any custom work from our administrators immediately after your server is ready, you can order the upgrade during the server signup process, or if you need something to be executed afterwards, you'll be able to add the upgrade from your billing CP. The Installation & Troubleshooting service comes with an hour of work from our admins on your server, so if you encounter any difficulties to install a third-party software or some program gives errors and doesn't work the way it is supposed to, our specialists will be able to aid you in a very timely manner. If a task takes less than 1 hour, the remaining time shall be available for future tasks and you shall be able to see it within the billing area. This upgrade is ideal if you don't have a lot of experience with managing a server or if you use our Managed Services upgrade, but you exhaust the 30 minutes custom work it features.