In case you have purchased a web hosting package and you’ve got some inquiries related to a given feature/function, or if you have chanced upon a certain obstacle and you need assistance, you should be able to get in touch with the respective tech support staff. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, due to the fact that the fastest way to solve a problem most often is to submit a ticket. This type of correspondence makes the replies sent by both parties easy to follow and allows the technical support staff members to escalate the problem in the event that, for example, a server admin should get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you need to have at least two separate accounts to get in touch with the technical support team and to actually administer the hosting space. Incessantly switching between the accounts can be a drag, not to mention the fact that it takes quite a while for the majority of hosting companies to process the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
In contrast to what you may find with a lot of other hosting providers, the support ticket system that we are using with our cloud website hosting plans
is an integral part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to memorize several sign-on credentials, as you will be able to manage your tickets and the hosting account itself in one location. So, in case you’ve got a query or experience a difficulty, you can touch base with our help desk team immediately. Our ticketing system comes with an intelligent search mechanism. This suggests that even if you’ve posted numerous tickets through the years, you’ll be able to track down the one that you want without any hassle. Also, you can check knowledge base recommendations for fixing commonly faced issues.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated plans
, was created with one goal in mind – that you should be able to manage everything associated with your semi-dedicated account from a single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a query or bump into a problem, you can contact our customer care team representatives immediately without needing to go through a totally different interface. You can browse your website files or check various settings in your account whilst submitting a new ticket or reading the response to an older one. If you have many tickets and you would like to track down a particular one, you can resort to the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you obtain an answer in no more than sixty minutes regardless of the nature of your query or problem.