When your hosting company supplies live chat support, you can speak with an agent in real-time and learn useful info or get a problem resolved in a very timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you will need just a computer with world wide web access, which means that you won't pay any charges in the event that you're in another country or state. What's more, it is quicker to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes hard to share with the other party on the telephone. The live chat is also a quicker option to contact your website hosting service provider's support team as compared to using a ticketing system. Last, but not least, in case some problem requires a little more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, which means that you will not lose time - something that's not possible when you are on the phone.
Live Chat Support in Cloud Website Hosting
As part of the support services that we supply for our cloud website hosting plans, you will find live chat support that is available 24x7, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, as we will assist you with all sorts of things, ranging from supplying you with general information regarding our solutions in case you aren't a customer yet and you are interested in purchasing one of our packages, to helping you with creating an e-mail account in an email client. A part of the issues are more complex and time-consuming, therefore you will have to use the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all our prospective and current customers. If you are looking for a new web hosting account, you will be able to chat in real time to one of our representatives and obtain more details about our semi-dedicated plans so as to choose the best plan for your websites. If you already have an account with us, we'll be able to support you in a very timely manner with billing, general and 1st level technicalissues. Even though in some cases you'll need to open a ticket as there're troubles that can't be resolved through a live chat, we can help you with various common tasks, for example installing an email account in an e-mail client or redirecting one domain name to another one. In this way, you'll receive quick assistance and you'll save plenty of time.