When your hosting company supplies live chat support, you can speak with an agent in real-time and learn useful info or get a problem resolved in a very timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you will need just a computer with world wide web access, which means that you won't pay any charges in the event that you're in another country or state. What's more, it is quicker to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes hard to share with the other party on the telephone. The live chat is also a quicker option to contact your website hosting service provider's support team as compared to using a ticketing system. Last, but not least, in case some problem requires a little more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, which means that you will not lose time - something that's not possible when you are on the phone.