One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it boost user experience?
If you’ve ever got any enquiries in regards to the web hosting service or you experience a problem with your sites, you’ll have to get in touch with the respective web hosting provider’s client support team. It may not make any difference how promptly they’ll respond when you have a query of a generic nature, but a problem such as a failed software app update, for instance, may result in your site becoming broken or unavailable on the Internet. And the longer you wait for the support team to get back to you, the longer the website will be down. If you offer services or goods online, any outage will influence your website in a damaging way and you may lose existing or potential customers. A lot of web hosting providers, chiefly resellers, handle tickets and e-mails within 24 hours, but in the online era that’s far too long, as customers will scarcely ever revisit a website that is not working properly for extended intervals.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting plans
include a sixty-minute response time guarantee, which means that regardless of what inquiry or predicament you might have, we will always be there to lend a helping hand. In fact, it seldom takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both technical and sales matters. Our client support team reps will be at your disposal 24x7, even on weekends and official holidays, which suggests that you will always receive timely support. We understand exactly how valuable time can be, so by the time we reply to your support ticket or email, we will have examined the issue and, if we haven’t come up with a solution, we’ll supply you with more info on what you have to do on your end, when the case requires it. With our support services, you can be sure that there will be somebody to assist you straight away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
package from us, you can take advantage of our really fast support service. You will receive an answer to any ticket submitted through the hosting Control Panel or e-mail sent to our client and tech support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes significantly less time to investigate and fix a problem. We will give you more details if the solution involves something that needs to be done on your end. In case you touch base with us during weekends or national holidays, the response time will be exactly the same and since our support staff will be at your service 24 hours a day, 7 days a week, you’ll obtain swift assistance for practically any general, technical or billing issue regardless of what time of day or night it is.