Although this is not the mainfactor for you to identify a dependable cloud website hosting provider from a bad one or a reseller from a real provider, being able to call and communicate with a live person is a sign that you aren't dealing with a one-person service provider and that you will be able to get in touch with someone when you need help. The phone support for web hosting services may vary from general to dedicated, therefore the issues that can be resolved with a phone call vary depending on the specific supplier. In the general case, these matters are simpler and feature billing or 1st level technical issues as more complex matters generally require a support ticket where both you and the sysadmins can track what is going on with a specific issue. Nevertheless, being able to call your supplier can save you considerable time and efforts for the multitude of tiny problems which will eventually appear when you manage your hosting account.
Phone Support in Cloud Website Hosting
We know that having the option to speak with a live consultant is very important, for that reason we have three support lines worldwide (UK, USA and Australia) and you can contact us over the phone for fourteen hours every day. In case you consider buying one of our cloud website hosting plans
, for instance, you're able to call us and find more about our services prior to ordering so as to make sure that we meet all of the system requirements for your web sites. Following the purchase, you'll be able to get in touch with us about all the sales and / or billing problems you may have, or get any kind of general or basic tech info you need. We've aimed to find the perfect balance between telephone and ticket support, so for strictly technical issues you'll have to use the ticketing system, which will make it easier to keep track of the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you if you have any queries about the semi-dedicated server
packages that we supply. Whether you want to know more about the packages, you have some billing issue or some general problem, you can call us. Despite the fact that some more complex issues may need a ticket to give time to our technical support team to analyze, we're able to assist you with lots of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you are in another country, we have an international number where you can contact us.