A 1–Hour Ticket Response Time Guarantee
We provide a 60–minute response warranty for each trouble ticket or email that you send to our help desk staff. We’ll speedily answer all the general enquiries and forward right away the issue to our sysadmins in case any additional assistance is required. If you make use of the Managed Servers package, we will complete any of the included server management services at a time that has been discussed with you earlier.
A Premium Support Service
- We’ll be available to you 24/7 to answer any questions that you may have connected with our Control Panel or any of the apps that we have preinstalled for you on the dedicated server. In case you also need assistance with server management tasks, you can have a glance at our Managed Servers package, which includes data backup space, Operating System updates every week, server monitoring and restarting procedures, as well as problem troubleshooting and software installation services.
A User–Friendly Help Section
We have equipped our Control Panel with a fully detailed knowledgebase, which offers exhaustive explanations of all its features and functionalities. Additionally, we have filmed exhaustive video tutorials that will further reveal to you how to perform a particular task or troubleshoot a common problem. All the instructional articles and the video tutorials are readily reachable from each section of the Control Panel via the Help and Videos buttons situated in the top right corner.